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General Terms and Conditions
The guidelines and rules governing your use of Lyrra's career advancement platform in accordance with Dutch and European Union law.
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The service "Lyrra" is offered to you via the internet by way of Software-as-a-Service by the company Lyrra. Use of Lyrra is subject to the following terms and conditions. By using Lyrra, you agree to these.
1. Scope of Service
Lyrra is a professional career optimization platform offered through a Software-as-a-Service (SaaS) model. It facilitates the creation, management, and automated export of career-related documentation (resumes, cover letters, feedback reports), job application tracking, and professional notes.
Access is tiered from free to paid subscriptions. While paid plans provide AI-driven document drafting, compute-intensive features—specifically interactive AI behavioral simulations (interviews and salary negotiations) and individual Marketplace templates—are subject to an internal "Credit" system or individual purchase.
2. Registration and GDPR
To use Lyrra, you must register first. After registration, you can log in directly to your account. You must protect access to your account with your username and password from unauthorized persons.
Account Liability: Lyrra may assume that everything that happens from your account after logging in with your username and password happens under your direction and supervision. You are therefore liable for all these actions, unless you have reported to Lyrra that another person knows your password.
Lyrra processes your personal data in strict compliance with the General Data Protection Regulation (GDPR). By using the service, you consent to all forms of processing within the scope of the service. Please refer to our Privacy Policy for more information.
3. Rules of Conduct
It is prohibited to use Lyrra for actions that conflict with Dutch or other applicable laws and regulations. This includes, but is not limited to, storing or distributing information that is defamatory, libelous, or racist.
If Lyrra finds that you are violating the above conditions, or receives a complaint about this, Lyrra may intervene to end the violation. Lyrra is entitled at all times to report detected criminal offenses.
4. Availability and Maintenance
Lyrra makes every effort to ensure that the service is available but does not guarantee uninterrupted availability. Maintenance can take place at any time, even if this leads to a limitation of availability. Maintenance will be announced in advance if possible.
Lyrra may adjust the functionality of the service from time to time. Your feedback and suggestions are welcome, but ultimately Lyrra decides which adjustments it will or will not implement.
5. Intellectual Property
The service, associated software, and all information and images on the website are the intellectual property of Lyrra. These may not be copied or used in any way without separate written permission from Lyrra.
Information you store or process via the service remains your property. Lyrra has a limited right of use to use this information for the service. You can withdraw this right by deleting the information or terminating the agreement.
If you send feedback about an error or a suggestion for improvement to Lyrra, you give an unlimited and perpetual right of use to use this information for the service.
6. Fees and Right of Withdrawal
The use of certain functionalities is subject to a fee, indicated at the respective functionality. Fees are due monthly in advance. Payments can be made via iDEAL, credit card, or following instructions on the website.
Right of Withdrawal Waiver: Because the digital service is delivered immediately at your express request, it is not possible to undo a payment by invoking the Right of Withdrawal ( Herroepingsrecht / Wet koop op afstand). By purchasing, you acknowledge the loss of your right of withdrawal once the digital content is provided.
7. Limitation of Liability
Except in cases of intentional misconduct or gross negligence, Lyrra's liability is strictly limited to the amount you paid in the three (3) months preceding the event causing damage.
Lyrra is explicitly not liable for indirect damage, consequential damage, lost profits, missed savings, and damage due to business stagnation. You must report any damage in writing within two months of discovery.
Lyrra utilizes artificial intelligence to provide career insights and simulations. You acknowledge that AI-generated content can be imperfect and is intended for preparation purposes only. You are solely responsible for your real-world professional decisions, and Lyrra is not liable for any outcomes, including but not limited to the loss of job opportunities or offers, resulting from the use of its suggestions.
In cases of Force Majeure (including internet outages, power failures, or domestic unrest), Lyrra is never held to compensate for damage.
8. Duration and Termination
This agreement starts as soon as you use the service for the first time and runs for an indefinite period.
- Consumer Termination: You may terminate at any time with a notice period of one month.
- Business Termination: Business customers may terminate with a notice period of two months.
- Inactivity: Lyrra may terminate the agreement if you have not logged in for eighteen (18) months. We will send a reminder email to your registered address beforehand.
- Data Export: You can download the data you store or process via the service at any time through the interface.
9. Applicable Law and Changes
This agreement is exclusively governed by Dutch law. Unless mandatory law prescribes otherwise, all disputes will be submitted to the competent Dutch court in the district where Lyrra is located.
Changes: Lyrra may adjust these terms and prices at any time. Changes will be announced at least thirty days before they take effect. If you do not accept a change, you may terminate the agreement until the date of entry into force. Use after the date of entry into force applies as acceptance.